ClutchCAR CARE

Terms of service

Last updated October 28, 2026

These terms apply when you use clutchcarcare.com or book a pickup, delivery or appointment with Clutch Car Care. By submitting a request you agree to them. Your repair itself is governed by the written repair authorization you sign before work begins; where these terms and that authorization differ, the authorization controls for the repair.

Requests and confirmations

  • A request submitted on our website is a request, not a confirmed booking. We review each one and confirm the day and time window with you by phone, text or email. Until then your requested window is held as a preference only.
  • We may decline or reschedule a request — for example if your address is outside our pickup area, the vehicle isn't safe to drive, or we don't have capacity — and will tell you promptly.
  • Pickup and delivery windows are estimates. We'll text you when the driver is on the way.

Pickup and delivery

  • Complimentary pickup and return delivery is an introductory offer for safely drivable vehicles being repaired through an insurance claim, within our service area. We'll confirm eligibility when we confirm your request. The offer may change or end; the terms in your confirmation apply to your booking.
  • Towing is not included. If your vehicle isn't safe to drive, towing is arranged and quoted separately and agreed with you before dispatch.
  • You confirm you own the vehicle or are authorized to release it to us, and that you'll have the keys available and the vehicle accessible at the agreed time.
  • Please remove valuables and personal items. We're responsible for your vehicle while it's in our care; we aren't responsible for personal items left inside.
  • Our drivers photograph your vehicle when they collect it and when they return it, to document its condition for both of us.
  • If you tell us a vehicle is safe to drive and it isn't, we may stop and arrange a tow at your cost, after speaking with you.

Repairs, estimates and payment

  • We'll provide a written repair plan and get your approval before work begins. Additional damage found during repair (a supplement) will be explained and approved before we proceed.
  • For insurance repairs, we coordinate with your insurer on your behalf when you ask us to. You remain responsible for your deductible and for any amount your insurer doesn't cover, as set out in the repair authorization.
  • In Georgia, you have the right to choose your repair shop. Nothing in these terms limits that right or your rights under your insurance policy.
  • Payment is due when your vehicle is returned, unless agreed otherwise in writing.

Rental vehicles

When you ask, we'll help arrange a rental through Clutch's own fleet when available or through a rental partner. Rental availability, charges, deposits and insurance coverage are determined by the rental provider and must be confirmed separately. A repair or pickup confirmation is not a rental confirmation.

Text messages

If you opt in, we'll text you about your request and repair. Message and data rates may apply. Reply STOP to opt out at any time. Our privacy policy has the details.

Website

You agree to use the website honestly — to submit real requests for your own vehicle, not to interfere with the site, and not to submit false or misleading information. Content on the site is ours and may not be copied for commercial use without permission.

Limits

We'll perform our services with care and skill. To the extent the law allows, our liability for any claim arising from the website or from pickup and delivery is limited to the amount you paid us for the relevant service; this does not limit liability for damage to your vehicle while in our care, for our negligence, or anything else that can't be limited by law.

Changes and contact

We may update these terms; the date at the top shows the current version. Questions: Clutch Car Care · 8 Tower Place, Newnan, Georgia · (678) 857-3246 · newnan@clutchcarcare.com.